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Terms & Conditions

1. Introduction

Welcome to Dua Transportation. By accessing or using our website, services, or booking systems, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using our services.

2. Services

Dua Transportation provides transportation, logistics, cargo, delivery, and related services. All services are subject to availability and may vary based on location, route, and operational conditions.

3. Bookings & Orders

  • All bookings are subject to confirmation by Dua Transportation
  • Accurate shipment details must be provided by the customer
  • We reserve the right to refuse or cancel bookings if incorrect or unlawful information is provided

4. Pricing & Payments

  • Prices are based on distance, weight, size, and type of cargo
  • Quoted prices may change due to fuel cost, route changes, or government regulations
  • Payments must be made according to agreed terms (advance, cash, or invoice)

5. Cargo Responsibility

  • Customers must ensure goods are properly packed and labeled
  • Dua Transportation is not responsible for damage caused by poor packaging
  • Fragile, hazardous, or illegal items must be declared in advance

6. Prohibited Items

The following items are strictly prohibited:

  • Illegal substances or goods
  • Explosives, weapons, or dangerous materials (unless legally approved)
  • Perishable items without prior agreement

7. Delivery & Delays

  • Delivery timelines are estimated and not guaranteed
  • Delays may occur due to traffic, weather, mechanical issues, or government restrictions
  • Dua Transportation shall not be liable for delays beyond reasonable control

8. Loss & Damage

  • Claims for loss or damage must be reported within 24–48 hours of delivery
  • Liability, if applicable, will be limited according to service agreement or applicable law
  • No liability for indirect or consequential losses

9. Insurance

  • Cargo insurance is not included unless specifically requested
  • Customers are advised to arrange insurance for valuable goods

10. Website Use

  • Website content is for informational purposes only
  • Unauthorized copying or misuse of website content is prohibited
  • We are not responsible for technical errors or temporary website downtime

11. Termination of Services

Dua Transportation reserves the right to suspend or terminate services without notice if terms are violated or misuse is detected.

12. Limitation of Liability

Dua Transportation shall not be liable for:

  • Business losses, profit loss, or indirect damages
  • Delays caused by third parties or force majeure events
  • Incorrect information provided by customers

 

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of the updated terms.

14. Contact Information

For inquiries or support, please contact Dua Transportation through our official website or customer service channels.